Returns and Refunds
Sometimes even the most awesome products just don't fit right. No worries just return it to us unworn and tags still attached within 7 days and store credit for the full amount will be allocated to your account.( If the garment is faulty a full refund will be issued)
Just a little reminder that the returned item needs to be unworn (apart from you know....parading up and down in front of the mirror singing into your hairbrush) and unwashed and returned (buyer pay's shipping) within 7 days for store credit (if faulty full refunds will be issued) Please report any faulty products asap. Sale items $60.00 and under cannot be returned.
Can I Layby My Order?
Yes Laybys for ‘in stock’ items are welcome. We require a 20% deposit on the purchase price with the balance payable over the next 4 weeks. If ordering on-line and you want to layby your items, please select the “Internet Transfer” option when checking out.and a email with details will be sent to you.
What are your shipping rates?
Here at Vanessa Lynne we try to keep our shipping rates as low as possible with just $4.50 within New Zealand for 1-4 days delivery.
Need your items in a hurry ? No problem we offer Overnight delivery at a charge of $8.00.
Yes we definitely offer world wide shipping
Australia (NZ DOLLARS)
Standard Shipping $18.00 flat rate 3-10 business days.
Economy Courier: $30.00 flat rate and should take approx. 2-5 business days. This option is tracked and insured. (Australian orders over $200 should use Economy Courier option).
If you choose an un-tracked shipping method, Vanessa Lynne Boutique is not responsible for lost parcels which are out of our control. Please let us know if you would like tracked for an additional cost
( Buyer will be responsible for any taxes or duties payable for customs)
REST OF THE WORLD ( NZ DOLLARS)
Standard Post: NZD $45.00 flat rate and should take approx. 3-10 business days.
If you choose an un-tracked shipping method, Vanessa Lynne Boutique is not responsible for lost parcels which are out of our control. Please let us know if you want tracked for an additional cost.
SHIPPING TIMES ARE INDICATIVE ONLY, VANESSA LYNNE BOUTIQUE TAKES NO RESPONSIBILITY FOR DELAYS ONCE THE ITEM HAS LEFT OUR POSSESSION.
Please track your item with the tracking number provided in your Dispatch email, before contacting us.
What is your sizing like?
All Vanessa Lynne garments are generous in sizing and 100% made in New Zealand by Vanessa Lynne herself!
As there are a lot of garments being listed each week we do not add measurements to all listings PLEASE email us via our "Contact Us "Tab with the listing name. we aim to answer all emails by the end of the working day.
How Fast Do You Ship Your Orders?
We aim to ship all orders as soon as payment shows you will receive a email as soon as your parcel has been sent to you.